Hypocritical leadership turning a blind eye to incompetence - Data Intelligence Salesforce Employee Review

1.0
Dec 30, 2019
Recommend
CEO approval
Business Outlook

Pros

On one hand, there are some great colleagues and amazing leaders that work there. The pay is pretty decent for the market, and generally speaking in a lot of teams you can expect good work-life balance.

Cons

On the other end, there are some incredibly toxic and incompetent leaders who seem to have the top leadership in their pocket, and so they make everyone else miserable. My department suffered a lot because of such a leader. It didn’t just impact people, but also the business bottom line. And the company is losing money because of that leader. I have seen other reviews, where some HR person responds empathetically and encourages people to come forward to them “so that your concerns can be addressed”. Please don’t do that. I have gone to that very person before I left the company, with mountains of documentation regarding the dysfunction, and the absolute disregard for ethical concerns. They flat out refused to take action, even after acknowledging that very serious mistakes were happening. They went on record to say that since nothing could be proven in a court of law, they “don’t need” to do a thing - so much for “Ohana”. Not just that, they didn’t keep my complaint anonymous, and the very people who I was complaining against, now had all power to openly punish me. The top leadership is very much aware of this department and it’s troubles. They do nothing. At the same time they keep talking about how other FAANG companies are such awful places to work, while ignoring their own backyard. If I had any time to waste, I would make my experience public and let public opinion decide if Salesforce walks the walk. I lucked out that I saw the true side of this company and how they dealt with issues. I was considered a great performer, and had no trouble finding another job with a higher scope of responsibility - so it’s completely not my loss to have had to leave Salesforce.

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Salesforce Response
6y
Thank you for taking the time to leave this review. Your feedback contains some serious allegations and we'd like to look into this further. We would appreciate if you could take a moment to anonymously reach out to our third-party provider, Ethicspoint, at http://www.salesforce.ethicspoint.com to provide more details so we can investigate.

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5.0
Jun 5, 2026
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Pros

Amazing workplace culture Great benefits Great career growth pathways Favorite job of my entire career Great leadership

Cons

None. You work hard but it’s so worth it.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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