Great for People Early in their career, not for veterans - Senior Manager Salesforce Employee Review

1.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

I spent a number of years there and, in the earlier years 2012 - 2016 it was full of potential and promise. Opportunities to grow and try new things for people with 15+ years work experience. The social responsibility and commitment to Ohana culture seemed really enticing. But a bit of a sham and Salesforce taught me that work shouldn't be a "family" because the most dysfunctional social units are typically families.

Cons

As time progressed, it grew more and more ugly. The unintended consequences of growth saw people who were completely incapable of managing themselves leading large teams and even divisions (with the leaders who hired them scared to fire them and admit their failure of promoting them). People who were, frankly, not prepared for the role were given Manager, Sr. Manager, Director, Sr. Director, and VP roles. Towards the end of my time there I spent most days preparing slide decks (apparently VPs can't read anything but slides) and writing scripts for a Senior Vice President who would need to be coached on what to say at meetings to his superiors. Incompetence hires incompetence and quickly tries to root out anyone who questions that. The spirit of the company got lost at some point along the way and now it is more a holding tank for some of the most mediocre people who happen to have extremely high opinions of themselves. This company is often thought of as an innovative company, but it really runs like a government bureaucracy (I have experience in government) where everyone walks around talking and acting a little like the Stepford wives. But very little gets done. There are a few teams who have good leaders that run really well, but most don't. There is a remarkable amount of fear within the company when it comes to speaking up and trying to tackle hard truths. If you are good at your job and do good work, stay away from Salesforce.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and salary, kind people

Cons

In a period of transition

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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