hidden Toxic beyond relief - Sr Tech Support Engineer ServiceNow Employee Review

1.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice local office and gym

Cons

Double standards and drama daily. Nepotism extreme. No advancement nor raises, ever. Middle mgrs continuously cover up for themselves. Corrupt. Overworks you with impunity, no extra pay, no respect for off or sick days, despite all good will and weekend shifts to cover their product emergencies, salvaging their business. HR is unreachable and doesn't care, busy polishing nails. Ethics hotline is a joke, there on paper only. Even Lyra legal benefits excludes "workplace related issues" which you only find out about when actually needed. 401k matching also scams you into their funds, tethered to their poor performance, unable to contribute more to your own Fidelity BrokerageLink if your own portfolio performs better. Absolutely no avenue nor department to raise such concerns with. Inability to actually use "unlimited" vacation used as legal workaround to avoid pay.

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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