Fear-Based Culture - Senior Management - Marketing ServiceNow Employee Review

2.0
Feb 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Fast growing company. Solutions and a platform that customers really like and advocate. Compensation is on par with the industry. There is some opportunity for career growth since ServiceNow is growing rapidly.

Cons

The culture and employee performance policy dictate that employees are measured by managerial opinion and to a lesser degree by fellow employee opinion. There aren't clear objectives set to gauge performance which leaves employees exposed. Managers can terminate employees at any point without warning. This drives fear, double standards, the high amounts of politics, and constant employee churn. ServiceNow is also a very fast paced environment with constant change. Work-life balance is generally not good.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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