Aug 15, 2019
Anonymous employee
ServiceNow Response
6yThank you for taking the time to share your thoughts!
We appreciate your support of our customers, product, and colleagues!
Simply Amazing. Right time to get in !!! - Anonymous employee ServiceNow Employee Review
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Pros
Pay, benefits, flexible time off
Cons
Workload and difficult work life balance
2.0
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Pros
ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.
Cons
The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.