Excellent work culture - Technical Support ServiceNow Employee Review

5.0
Feb 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Unusually strong integration between departments. Senior leaders are accessible and humble. Decisions are made quickly and based on engineering rather than politics. Promotion of diversity is genuinely broad and not only LGBT+ & gender. The product is v popular with customers and that feeds into a healthy connection to customers and their needs and plans. Customer retention is v high and this is something we are proud of. The company is growing and making money & you can feel that in the compensation/ benefits/swag as well as the office events. The Dublin office is a fun place to work and easy place to make friends. It's also a good location close to a train station.

Cons

No downsides so far for me

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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