Good company, horrible management - Technical Consultant ServiceNow Employee Review

2.0
Mar 6, 2020
Recommend
CEO approval
Business Outlook

Pros

-Good benefits -Unlimited PTO (dependent on management, the HCM management will shame you if you take 3 weeks or more, while all managers go out on vacation constantly) -Tons of training which means you can develop your skills a lot -Good Stock options -Flexible hours-ish -Remote Work

Cons

-Management will push to your limits and not compensate you or recognize your work -KPIs are outrageous, they ask that you put in so much work in and give little to nothing back. They measure it on a 80% + 20% + 20% so 120% total, if you don't meet more than 100% they will not give you a raise. -Management will shame you if you ask for "too much" PTO -Management will make you feel like you're lucky to work at SN, when truly they're the lucky ones to have a good TC, we bring most of the revenue in -Compensation: They pay below market, I have been offered 50-70% more at other firms for the same job -Bonuses: They will find any little excuse to deduct your bonus, I never got more than 50% of my bonus -ACR: They will nick and nack your previous year performance just to not give you a raise, I went two years without a raise even though my billable total was well over the requirement and my CSAT was more than 9 out of 10. -Training: On top of your required 80% billable hours per year, they will assign you an absurd amount of training throughout the year and expect you to complete it, even if you're resourced at 40 hours per week with client work. They do not care about Work/Life balance. I was putting in 50 hours per week for a client project which lasted about 10 months, and I still did not get a raise because I was behind on my training, submitted some timesheets a couple of days late.

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
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Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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