Good Software Product, but the benefits are a JOKE! - Software Engineer ServiceNow Employee Review

4.0
Jul 12, 2020
Recommend
CEO approval
Business Outlook

Pros

- The product we make is a market leader. - Company is growing.

Cons

-The 401k is a joke. Do not call yourself an "Enterprise Software Company" when even the smallest start-ups offer more appealing 401k matching. - We are one of the most expensive solutions compared to our competitors. We are approaching $5B in annual revenue. How about we use that and take care of our employees? Increase our medical and retirement benefits? It's a radical idea, I know... - It's hard to take time off. They say you have unlimited, but you will be lucky if you get any. The reason they have unlimited is so they do not have to payoff your unused PTO when you decide to leave or when they fire you.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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