Can't say enough good things - Sales Development Representative (SDR) ServiceNow Employee Review

5.0
May 24, 2021
Recommend
CEO approval
Business Outlook

Pros

I came from a company that said they "valued" culture and their employees and that was never the case. Since starting at ServiceNow they truly do put their employees first. Even as far as inclusion, and enablement/training, every facet you could think. They are dedicated to helping you become more successful and grow as an individual and also give you resources and ability to do so. The people are amazing and I'm excited for my career here.

Cons

Not even a true con, just excited to get back into the office!

Explore other reviews about ServiceNow

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, great pay, substantive projects, builds presentation and networking skills.

Cons

All virtual unless you are in a state with an active office, like California.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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