Pros
(My experience relates to the San Diego campus in Software Engineering) I really enjoy working at SN, people are nice, the work is interesting and challenging. I've had very busy weeks but also some very light weeks. It seems WLB varies teams to teams but from my experience it has been good, and usually take more than 4 weeks for vacations per year. Company always has been remote friendly but since the pandemic it has been remote first. With that comes the good and the bad. If you like WFH, then this is great! ServiceNow has tremendous future opportunities and if the execution keep on being successful, the quick growth will continue.
Cons
We have a big campus in India, although I always had good experiences working with colleagues over there, if a project needs fast paced collaboration you are needed to have meetings really early morning or late evening (California - India time difference) Avoid being on those projects if that's not your cup of tea! On the Engineering side, I've only worked on Platform teams but talking with folks from application teams it seems like working on the platform is more interesting/challenging. If you're looking for that, I'd go for Platform.