The employee brand is not real. The reality: frantic, unorganized, and toxic culture - Sales Operations ServiceNow Employee Review

1.0
Oct 27, 2022
Recommend
CEO approval
Business Outlook

Pros

- our solutions are changing the world, and our customers are doing amazing things with it - good compensation - fabulous external programs to train industry of IT professionals

Cons

ServiceNow is unorganized, and, ironically, the internal workflows and collaboration efforts are broken. Leadership struggles to prioritize initiatives or connect critical programs, which causes a lot of competing efforts and excessive work with limited resources. This is ever-present across the various sales operations teams, which causes us to underserve the sales org and our customers. Due to this, the culture breeds toxic behavior as people and teams compete with each other to prove they are more important.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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