Perfect place to end your career - Software Engineer ServiceNow Employee Review

2.0
Jun 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice office with a lot of snacks, wellness days, permissive time off, WLB depending on the team, NOW stock has been good.

Cons

- Dysfunctional organization that is disconnected and delusional. - You will be working with either outdated or proprietary technologies. - What you learn here will mostly be useless elsewhere. - Convoluted code and the platform architecture is a nightmare. It does not follow any principle and it lacks consistency. Software components are tightly coupled and extremely fragile. A code change in one place can cause an unpredictable failure elsewhere. - Instead of addressing the root cause, underlying issues are often solved by adding more processes which lead to more busy work of pressing buttons and bureaucracy. - Mediocre management that plays politics and deflect responsibilities. Most of them are "managers" but aren't leaders, they don't motivate and command respect. Cracking a whip is the same as leadership. - Senior management does nothing to address the Pulse survey feedbacks. The same feedbacks are repeated year after year. It's getting old. - Remote work has been productive but now everyone is required to return to the office to the sake of "collaboration." - It is really difficult to stay motivated when you are not learning anything valuable besides bad practices and what NOT to do.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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