Bait and Switch - Anonymous employee ServiceTitan Employee Review

1.0
Apr 26, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free food - 100% company paid medical, dental, vision benefits - Cool people (see cons below) - Pay is decent

Cons

- Maternity leave is lacking significantly (6 weeks - is that even legal in CA?) - Located in the he|| on earth that is known as Glendale - Culture is heavily gleaned from other companies. Their tag lines/values were almost exact replicas of other companies I have worked for. I heard "Congrats on getting in here - it's more difficult to get in here than Harvard!" multiple times throughout my tenure. I was literally given an offer same day as my onsite...I don't know how true that is. In retrospect, I should have seen the red flag in getting an offer immediately. - People were seriously clique-y. I made friends with people on another team more readily than my own - they were really cool, funny, intelligent individuals. I actually Slacked/IMed a colleague who was on the phone to see if I could shadow a call when he had a chance. He never responded. Not after the call - not ever. He sat directly in front of me. I tried to approach him in person and he blew me off. I left the company without getting a response. I get that there is a lot of turnover and maybe you're trying to keep the tribal knowledge to yourself, but your work/life balance is never going to get better until you help the n00bs on your team get up to speed. I talked to a couple others from my new hire class and they experienced the same "clique-y" vibe, so I am afraid it is company-wide and not department specific. - I worked there for less than a month and 2 people quit without another job. It is that bad. - I've worked for a lot of start ups, but the level of douche-baggery is excruciatingly palpable. Hackey-sacking while on the phone with clients, zipping around the office on a skateboard, talking exorbitantly loud so everyone can hear and knows that you're working, and getting emails from the owners about rallying people to play a pickup basketball game at like 4/4:30PM (most people were hardworkers and would stay until after 6/7PM) happened constantly. How is someone supposed to work with all the noise and distractions? The phone booths were consistently taken and working remotely was only allowed once a week. - I was told that travel would be roughly 30%-50% of my job during a certain time of year throughout the hiring process. Upon arrival, I was told by multiple people in the department and outside of it that all this role does is travel. A colleague was doing a whole "beautiful mind" thing on the white boards on the walls and wrote out his travel schedule. He had travel booked almost every week from April through July. I was told 30%-50% travel from September-March. I ran for the hills. - If you are an experienced person, stay away. This place is crawling with college graduates that will work around the clock for little pay. I was told by a colleague that they were studying the product and the academy videos well into the night and answering client inquiries at 3AM. Sorry, I definitely want a life outside of work.

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ServiceTitan Response
7y
Thank you for your feedback. We're sorry this was your experience. ServiceTitan's parental leave offers 6 weeks of fully paid leave to any Titan who has had a newly born or newly adopted child. This benefit can be enjoyed in addition to CA state programs for parental leave. Our active and vibrant work culture hopes to foster collaboration and camaraderie, but we do offer private spaces and a WFH option to those who prefer a quieter atmosphere.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

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1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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