GET ME OUTTA HERE - Anonymous employee ServiceTitan Employee Review

2.0
May 9, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Made some cool friends -The product does help companies -Health benefits for sure

Cons

Working at ServiceTitan is a nightmare. It reminds me of a good relationship that turned into a horrible marriage. You think it's all great because they make the company seem awesome and caring then once you commit, it's a complete 180. You get taken for granted, you can't have a personal life, people are bullies or just plain mean. -People are not professional here. It's so chill that people say what they want, how they want, when they want. Not just individual contributors, but management and executive team too -We achieve the extraordinary, but you never feel good enough. Your managers make you feel like you can do "better" even when you did a freaking amazing job that time -I honestly thought some of the girls at work would start a #metoo movement with all the stuff I heard floating around the office. I was actually surprised no one spoke up. -Favoritism is the norm and your work will not be judged based on merit. At the end of the day, you are only worth every single sweat/tear/minute you've spent here doing everything you can to meet their unreasonable expectations -A lot of management is unqualified... Some people got promoted because they're tight with someone. They don't have a good vetting process when considering candidates. Here's a hint: Look at a manager's team's productivity or goals and see if they are being met... If not, the manager has a lot to do with that. Also, listen to whether your employees are happy or not. The pissed off departments are successful in spite of their bad experiences. -The are definitely more dudes than girls. Feel bad for the ladies actually. Sometimes you hear the guys talking about hot girls at their desk instead of doing actual work. -I'm also surprised with how much fraternizing goes on around there--don't people have wives and husbands and kids and non-work friends to go home to? -People are in it for themselves. You have to watch your own back because that's what everyone else is doing. You can't trust anyone. There was once a time where a department had a meeting and excluded all the girls from the invite. NOT OKAY.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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