So far so Good - Anonymous employee ServiceTitan Employee Review

5.0
Aug 17, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everybody tries so hard here. Everybody I've met has taken work seriously and taken great pride in the work they do. It's contagious and something they instill in you. I, for one, find it invigorating to work with so many people working hard and taking time to learn new skills. Speaking of learning new skills, they really encourage folks to use LinkedIn Learning videos and to broaden your skillset. I can say, after only being here a few months, that you will learn a lot with a dedicated group of people. They have all of the perks you'd think. La Croix, coffee, free lunches, etc. This is great, but as you get a little older you start to realize that the more important things are how dedicated employees are and what the trajectory of the company is. So perks or no perks, this is great place.

Cons

As you could tell from the above, this is a challenging place to work. You can't hide here and take your paycheck and leave. It's a place where people are asked to give presentations and run meetings within their first week or two at the company. Again, this should be a positive, but I just wanted to throw that out there.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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