Don’t let them mislead you - Sales Development Representative ServiceTitan Employee Review

2.0
Jul 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Back in the office there’s a fully stocked kitchen in multiple floors, you’ll make friends at this company, the product itself comes from a good place

Cons

Anyone who loves working at ServiceTitan either doesn’t work in sales or is given everything on a silver platter because they’re favorited. They keep changing the quotas, metrics are hard to keep up with, etc. Being an SDR without being in the office is difficult. You’re cold calling people who most definitely don’t want to be hearing from a sales person, trying to get them to take a demo of a product that’s way too expensive and that they’ve demo’d before 2 months earlier. Sales leadership also lies to you and picks favorites. They’ve let go of so many SDRs this year and now they’re starting to re-hire for these positions, and that’s why you’re probably here on Glassdoor reading reviews to see how terrible of a position it is.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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