Gainful employment at great cost - Anonymous employee ServiceTitan Employee Review

2.0
May 28, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are excellent. Roles in most teams are fully remote or hybrid, and give you the option to choose if you live close to a physical office. Most of the people I directly work with are competent and friendly. Senior leadership genuinely believes in the products they sell and are relentless in their drive to be the "operating system of the trades". Depending on the type of person you are, you may find this mission inspiring and a great motivator to turn out quality work for the sake of improving customers' lives.

Cons

Sales runs the company in the worst way possible. There is a heavy emphasis on selling at all costs, often to an irresponsible degree, to the detriment of not only customers but also other teams who are forced to pick up the pieces. Workplace is extremely chaotic and disorganized due to poor execution of new initiatives. Regular, if not daily OT is expected (without reward if you're salaried) and W/L balance is abysmal. Many talented, loyal employees (some of which were with the company for years and were its biggest believers) were let go during the last layoff while the multi-million-dollar skyscraper HQ office sits empty and collects dust.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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