Good company for those who can prefer to not stand out - Staff Software Engineer ServiceTitan Employee Review

2.0
Oct 12, 2023
Recommend
CEO approval
Business Outlook

Pros

The company provides good benefits for employees and their families. Offices are well equiped. Work/life balance is great.

Cons

Management runs the business as usual, that means that you should do what you asked to do. Your ideas are most likely be ignored. Linear management rarely have a clear vision on what they want to achieve, and hardly admits errors. Loyalty is the key for promotions, in spite of incompetence. The overall codebase is quite awful and nobody cares.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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