Poor Management and High Turnover Rate - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote, good colleagues, time flexibility

Cons

Switched between 3 different managers, company has switched from building SDR's to a super high turnover rate because terrible management. Most SDR's don't make it to 6 months. Less than 5% make it to a year. From when I started to now, it is a totally different company. New managers have never sold the software and know next to nothing about it but expect it to be an easy sell. There is no continued education after onboarding. About 1/3 of the SDR's are hitting quota. Leads are recycled over and over where prospects have complained so much that legal has made it mandatory to put them on a do not call list. They push for a high pressure sales tactic where you are calling prospects every day or every other day until they tell you to put them on a do not call list or block your number. Their advice, call from your personal cell phone now. Every demo is uneasy as the AE's have all the power and do not have to follow required guidelines. They can ask questions the way that benefits them to get lower numbers, benefiting them and hurting SDR's. AE's constantly look to DQ an oppt, though they are still able to work them in which no credit is given to the SDR. The strict ICP guidelines that only get stricter month after month has hindered booking meetings greatly. You are just a number to the company and there is no loyalty. I have seen SDR's that have been here for over 2 years and run into a bumpy couple months in which they are let go. There is no grace for them, 0%-99% to quota are seen as the same. When it comes to syncing between different teams, there is none. One team has documents that say this and another team has a totally different document. There is an ever-growing restriction on ICP for prospects. Career growth is not existed unless you are there for several years. You can move to different levels of an SDR but most higher ranked SDRs are let go because they cannot achieve the unrealistic quota now.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

3
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