Only if you thrive on chaos - Senior Software Engineer ServiceTitan Employee Review

2.0
Sep 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The people seem nice enough. Space has much potential. Compensation is decent, & benefits are probably OK for most.

Cons

The code-base is under-documented & disorganized: seemingly small functional changes can easily involve dozens of files. It's also overly engineered, but in areas that aren't conducive to product health & maintainability. Working around crazy tech debt, poor practices & dicey processes take up more time than actual problem solving. Unnecessary complexity & tons of runtime feature enable configs used institutionally lead to many many bugs that are difficult to reproduce. Myopic management fails to recognize it as a problem. Engineer performance criteria is inadequate & heavily favor engineers who have been at the company for many years: need to be a rock star to break even. Onboarding wholly inadequate for engineer hires: it's mostly HR stuff & customer training tutorials focused on 1 or 2 product areas. At the mercy of tribal knowledge & reverse engineering for initial several months. Stress of tight deadline expectations mean your requests for help often go unanswered. Deadlines often bumped forward, often cutting time in half. Gaining access to key systems is haphazard: no list when on-boarding, no clear direction on where to obtain access once a need is determined. Cheap version of big name health insurance. Last job was using same insurance company - different plan: non-generics cost me at least 4x out of pocket than I ever paid previously for them. The familiar problem with "unlimited PTO/sick time": offered, but use is frowned upon. Trying to find employee resources in intranet can be annoying - a lot of outdated material lingering.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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