Don't expect to last - SDR ServiceTitan Employee Review

1.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is okay. Benefits same as rest of the market.

Cons

Just go on RepVue and read the reviews. Massive hire and fire. Terrible leads that have been contacted so many times. They make it impossible to hit quota, either by qualification standards, AEs, fake or non-icp leads. Tons of spreadsheets and daily things to report. When you start they make it seem like people hit quota but you'll realize the people that do are either ramping, so it's easier to hit, or they're having a good month and maybe some luck. You won't stay consistent here. All of this so they have a reason to not promote you (ask them the last time they promoted someone to AE. some people have been here 2+ years and are still in the same role) and keep dangling the carrot. You'll be slaving away as an SDR forever or quitting eventually. Note the last part. If you underperform they'll do everything in their power to get you to quit so they don't have to pay unemployment. To everyone working there that ends up in this situation - don't let them lie to you and force you to quit. It's in their best interest. Make them let you go. You will get unemployment. Maybe the rising SUI rate will get them to face their turnover and culture issues.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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