Yes People Need Only Apply - Marketing ServiceTitan Employee Review

1.0
Feb 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Individual contributors are fantastic people. Plenty of work to go around and plenty of net new opportunity in every department. While ST has been around for 10 years and just IPO'd, internally there is massive need for up-leveling every area. The pay is good, the benefits are strong, there's a lot of upside. If you come with lots of SaaS experience, you might be able to help. Might...if you are a "yes man". (see cons)

Cons

Sit down, Shut up. Don't expect to have a voice. Leadership across every team are veterans who have been at ST for a very long time, when the company was small and growing. They are narrow-minded. They do not seek new perspectives. But, none of them have ever worked or led a company of this size. They have zero interest in learning for those who bring deep experience. They will flaunt their core values. They are empty words.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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