Great benefits, but significant issues with pay and advancement - Customer Service Representative T-Mobile Employee Review

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great benefits such as the potential to get a free college degree - Big discounts on phone service - lots of vacation time flexibility - There are a number of different career fields available if you are willing to relocate

Cons

-Underpaid and very stingy on raises - Will gaslight you into believing you are overpaid - Despite saying they are all about career development there is significant gatekeeping preventing advancement -Executives care nothing about employees only shareholders -Layoffs have become a regular occurrence -Management offers the worst career advice and will find any reason not to promote someone

Explore other reviews about T-Mobile

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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