Happy, But Could Be Better - Customer Service Representative T-Mobile Employee Review

4.0
Jan 23, 2009
Recommend
CEO approval
Business Outlook

Pros

It's a good place to be. The company does understand that what we do is not easy, and compensation and incentives are great too, not too mention benefits.

Cons

They say they understand how frustrating your job can be, but at the same time they are constantly changing quotas, requirements that are sometimes unobtainable, and although you hate to say it sometimes it does get to a point your just ready to throw in the towel.

Explore other reviews about T-Mobile

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

See reviews by: Helpful|Rating|Date|All