Awesome Benefits - Customer Service Representative T-Mobile Employee Review

3.0
Jul 4, 2012
Recommend
CEO approval
Business Outlook

Pros

The benefits are phenomenal from T-mobile USA and so is the pay for the area based on the job/position requirements. They offer a lot of tools and training to aid in your day to day job responabilities.

Cons

The everchanging environment, policies, and requirements was frustrating. The position requirements changed a lot over the years, moving from more of a customer driven position to a sales drive position.

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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