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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      T-Mobile is a best place to work. - Customer Service Representative T-Mobile Employee Review

      5.0
      Apr 24, 2009
      customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have stated values and they live the values. They put the employee as number one and the customer is why. They recognize that we are the face/voice of T-Mobile so they invest in thier people. It makes me feel valued.

      Cons

      It is a very fast paced, high pressure job. We have tough metrics to meet. I understand why we have tough metrics because we know if we don't live up to those metrics we won't be successful as a company but there are days it is tough when the customers are often very unkind and hateful.

      Explore other reviews about T-Mobile

      5.0
      Jun 18, 2026
      Rsm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always changing atmosphere no day is the same

      Cons

      Depending on leadership not a lot of recognition

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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