A wonderful, ethical place to work - Customer Service Expert T-Mobile Employee Review

5.0
Aug 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Absolutely wonderful environment, supportive co-workers, upbeat atmosphere that celebrates successes. You feel connected with the company because it doesn't seem far-fetched to even meet our CEO. The benefits are amazing and don't take too much out of your paycheck. Monthly bonuses based on performances can double your paycheck. T-Mobile is also very inclusive, welcoming all walks of life. They honor veterans and military and look to hire within that frame, which is something I highly respect.

Cons

As with all customer service, it can be emotionally taxing, and the breaks aren't very long.

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T-Mobile Response
7y
Thank you for sharing your thoughts with us—we appreciate everything our frontline does to take the very best care of our customers! -Your T-Mobile Careers Team

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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