Pros
The pay and benefits are in line with a company this size and field. The heavily discounted phones and service package are a pretty nice. Pretty good potential for personal/professional growth. After two years I seem to be hitting my stride and am beginning to have considerable influence. Seem to be weathering the 2008-2009 recession fairly well (so far at least)
Cons
Our cellular network sucks and the senior management seems to think that if they don't talk about it nobody will notice. Verizon and AT&T keep adding customers but we keep losing them. Middle management doesn't have a clue on how to provide decent feedback. I get quarterly "blue chips" that not only have no tasks assigned but don't even get a complete description. Yet my quarterly bonus and annual merit increase are assessed on these vague, subjective goals.