Love T-Mobile as a Company but the Leadership needs improvement - Customer Service Representative T-Mobile Employee Review

It really depends on what team you are on and the leadership on that team. This will be the main factor whether you love or hate your job. My current coach, senior rep, and manager lack the people skills to effectively manage a team. We are treated like robots and not individuals. Feedback is provided in very unprofessional manner. In able to provide world class customer service, the customer service reps need to be confident and need to be happy. Otherwise the customers will suffer. My teammates are walking on pins and needles because of all the pressure and high expectations placed on us.