Good pay for what it is.. - RSA T-Mobile Employee Review

2.0
Mar 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, discounted phone service

Cons

Wow where should I start? First off I've worked here for over four years and there is NO respect for loyalty. Full-time jobs are basically as common as seeing dinosaurs walk down the street and career growth? Don't make me laugh! Also if you ever want to transfer to a busier store to potentially make more money your manager will make stupid excuses to keep you in your current store like "oh we'll be understaffed" "you're too important to lose" etc. Also dealing with frustrating customers gets old after a while considering the things they complain about have nothing to do with you, but you're expected to kiss their butt and make it all better. Another thing which is always in sales is their "flavor of the month" basically every 2-3 months there is a metric that is more important than life itself and if you don't do well in that you'll get put on a "naughty" list, written up, sent to meetings and eventually fired

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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