Pros
Tremendous commitment to career development and personal growth. You are not a number at T-Mobile. This emphasis on career planning goes through the entire chain and encourages a unique brand of leadership among wireless providers; the pencil-whipping "boss" types were few and far between. Although external hires became more prevalent in recent years, promotions from within are not unattainable with hard work. Pay was great, benefits were great and core values truly did drive the behavior. I worked there before current CEO regime, but from outsider's perspective, it seems the culture has actually reverted back to the fun-driven, positive energy I was familiar with before the failed AT&T merge. Managers are not afraid to roll up sleeves and work side-by-side with the sales floor. Not surprised they've turned the business around. Cross-functional interaction was encouraged and supported by management. TONS of interaction with coworkers; team-building events were frequent and fun.
Cons
Staffing reductions and re-organizations decimated much of what was a family-oriented culture in my local market. Was hard to see solid employees who became friends leave, and ultimately happened to myself. Was doubly hard to see the decision-makers in many of these scenarios be outside hires. As if these people were brought in specifically for the 'difficult decisions,' starting with the current CEO's predecessor. The constant overarching threat of the next staffing reduction is tough to work through. More sensitivity to this and more respect for your tenured employees would be nice, considering as often as the company lets people go, it's hiring again.
