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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      After John left, the fraud showed up. - Customer Service Representative T-Mobile Employee Review

      1.0
      Mar 28, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked in Customer Care for about 9 years. Everything was great until John up and left the company. After John left, the fraud is now out of hand, sales goals are high and no one audits sales so 1 in 3 calls I get is a customer saying "I never told retail/overseas person to add that to my account remove it!!!" Literally my entire day is fixing internal fraud.

      Cons

      Loads of internal fraud, forced to work back in the office, forced vaccinations

      Explore other reviews about T-Mobile

      5.0
      Jul 3, 2026
      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits, great compensation, nice work life

      Cons

      none, sometimes sales pressure but normal

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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