It's starting to go down hill quickly. - Anonymous employee T-Mobile Employee Review

Senior leadership have not been in wireless industry and have only been with company T-Mo <1year. Tmo USA is a cash cow for parent DT, however, DT is losing money on other ventures so it is yoking Tmo USA to fix that issue. It is unfortunate that our customer service scores have gone down, but looking at the datat, it was when they stopped paying their "frontline" employees well. Un happy reps are hard to motivate. It is retail, so keep that in mind with regards to family time. They want to promote a best place to work atmosphere, but have failed miserably over the last 3 years to do so.