Manejo de chats e emails - Customer Service TP Employee Review

5.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Comunicación clara y formal: Permite redactar mensajes pensados y bien estructurados, evitando malentendidos que suelen darse en llamadas o chats. 2. Registro de información: Cada intercambio queda guardado, lo cual sirve como respaldo y evidencia en caso de aclaraciones o seguimientos. 3. Organización del trabajo: Puedes gestionar y priorizar tareas fácilmente con bandejas de entrada, etiquetas, carpetas y recordatorios. 4. Flexibilidad laboral: El trabajo por correo electrónico suele poder hacerse de manera remota, ideal para el teletrabajo o empleos híbridos. 5. Ahorro de tiempo: Permite atender varios asuntos a la vez sin necesidad de interrupciones constantes (como llamadas o reuniones).

Cons

1. Falta de comunicación inmediata: A diferencia de una llamada o chat, la respuesta puede tardar, lo que puede generar demoras o malentendidos. 2. Posibilidad de malinterpretaciones: Al no tener tono de voz ni gestos, un mensaje puede parecer frío o confuso si no se redacta con cuidado. 3. Sobrecarga de correos: En algunos puestos se reciben decenas o cientos de emails al día, lo que puede generar estrés y desorganización. 4. Menor interacción humana: La comunicación es más impersonal, lo que puede hacer que el trabajo se sienta solitario o monótono. 5. Errores de envío o redacción: Un correo enviado por error o con un tono inadecuado puede causar problemas serios con clientes o superiores.

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

avatar
TP Response
4d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
TP Response
4d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
See reviews by: Helpful|Rating|Date|All