Excellent Pay, Poor Schedule - Operations Customer Expert I TP Employee Review

4.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than many similar roles. The holiday system is flexible, time off can be booked or cancelled close to the date. The team is good to work with, people help each other and it is easy to ask questions both to colleagues and team leaders who are always around. The targets are clear and can be met once you settle into the role.

Cons

The shift pattern is the main issue. On a flexible contract the schedule changes often and it can lead to working six days in a row. Weekend shifts come up regularly and over time it starts to wear on you. Senior management are not around much and there is very little shared from them, most of the time you are just getting on with your work. Progression at the Bristol site is limited, most roles are based in other locations. Training is mostly at the start, after that it is short briefings.

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TP Response
3mo
Thank you for taking the time to review TP, we appreciate your feedback.

Explore other reviews about TP

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

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TP Response
10h
We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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