5.0
Oct 31, 2011
Current employee
San Francisco, CA
Recommend
CEO approval
Business Outlook
Pros
Leadership with depth and broad knowledge of the industry. Creative and viable solutions to offer a prospect that would enable you to secure new business. Strong leadership in middle to senior management at outsourcing centers. Respected process for upward mobility amongst call center agents.
Cons
Sales cycle can be lengthy and the prospects need to see value versus cost. Some industries are concern about security overseas and are naive about safety and Service Level Agreements that safeguard their deliverables.