Easy to get hired;
Flexibility in schedule (compared to other call centres);
Strong corporate culture;
Coworkers are the best part of the job.
Cons
Low pay;
Management's complete dismissal of the concept of morale, which is nonexistent among employees;
The job itself is stressful;
High turnover;
Slow advancement;
Extremely inefficient HR department.
TP Response
7y
We are sorry to know that you felt that way. Our goal is to see to it our employees are compensated properly while given the opportunity to maintain their work-life balance, enjoy their job and receive great benefits. We also ensure to provide a professional work environment for our employees and ensure they are given plenty of chances for career advancement.
Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!
Cons
Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.