Pros
Enjoyed working from home. Training pay started at 12.00 After training jumped to 13.00 Additional .50 cent raise for completing more training . Easy job once you get the hang of it. Really enjoyed that we helped apple customers, however I would have rather worked for Apple directly! Overall customers were great but of course some are not pleasant. Had maybe 2 good supervisors.
Cons
To be representing Apple, teleperformance supervisors are terrible. They need to be more professional. You can tell the difference between TP Advisor and a REAL Apple Advisor. Had one supervisor for two weeks that I NEVER MET or had ANY COMMUNICATION with at all. Gave up attempting to communicate with this supervisor since I got a new supervisor again. Supervisors are unprofessional and expect you to follow some guidelines that realistically shouldn’t be held to each call. Expect calls to stay under certain amount of time but every customer has different or multiple issues that may require more talk time. Get a write up if your metrics are not where they want it to be.