This Job Made Me Wish I Was Dead - Customer Service Representative TP Employee Review

1.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

It’s a job and they pay you to do it.

Cons

Several ridiculous incidents occurred. Management loves to pick on employees including physical threats. Pregnant employees have had to quit due to bullying by management raising their blood pressure and putting their baby in danger. Managers drinking on the job and selling alcohol and weed/weed related products on the premises. Sexual harassment by management at work and outside of it and retaliation when advances are not reciprocated. Management can put anything on your file, per the CCM there is no way to dispute any of it, if you didn’t do it you still get the write up. Will do or say anything after your employment is up to guarantee that you don’t receive unemployment benefits despite any fault they hold in the matter. Coaching differs from team lead to team lead, and you switch teams often, meaning that you are constantly relearning your job the way your new manager wants you to do it. Ridiculous incentives, instead of paying people more for good performance, they propose dance competitions like employees are children. Every day your position and job is threatened. Policies are enforced with some employees and not others, time off is approved for them, schedule changes as well.

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TP Response
6y
Your review is very alarming. May we ask that you also share this with us via our LET'S CONNECT help line by emailing LetsConnect@teleperformance.com or call 800-664-9335 since we would like to look into it immediately and make improvements here in TP. Thank you.

Explore other reviews about TP

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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