Decent money horrible job - Member Service Representative TP Employee Review

2.0
Mar 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Starting pay is good and there is help to get you insurance licenses which you can use elsewhere. They also pay for the licenses and renewal as long as you work there

Cons

The management is some of the worst I've ever seen. Constant change. Literally feels like prison as you walk through metal detecting turnstiles that will not allow you to take anything with you, including a pencil.

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TP Response
5y
We appreciate your review. Kindly share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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