5.0
Jun 18, 2014
Former employee, less than 1 year
Lindon, UT
Recommend
CEO approval
Business Outlook
Pros
Nice coworkers, understanding people, fun people to work with. Most of the callers were nice; few people yelled at you if you were nice to them. Interesting work- always learning something new about computers when you help a caller do something new in their operating system, etc. When you walk them through the steps given in your tools, you learn too. This could be a good start for applying for more advanced tech support jobs in the future, making more $$$.
Cons
Very hard to find a solution to the caller's problem within the timeframe the company gives you. I was constantly struggling (impossible!) to keep my call times under what they require. You have to find solutions to problems, and then explain them to callers in very little time.