Please spare yourself. - Customer Service Representative (CSR) TP Employee Review

1.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

The customers are friendly. Some of the trainers are very nice, helpful, and flexible.

Cons

Everything. you’ll have to work MANDATORY overtime, if you miss a day you’ll have to make up the hours that SAME week. You can’t request any days off until the month of, and you don’t know whether or not they’ll be approved so forget making vacation plans in advanced. Disabled? Wonderful! Teleperformance superiors will make you feel extremely unwanted. Need accommodations? Don’t count on it. My request was ignored a few times. I had a medical episode and no more break time left since they denied my request and was stuck on the phones with the members throughout. Think it’ll be more lenient if you work from home? Oh absolutely not. They care about you even less if you’re not in office. You will inevitably have to sit in front of your computer from 42-45 hours just to avoid being fired, your pay will be subpar, if you need insurance through your job that’s 300$ taken out of your paycheck, little to no benefits whatsoever. a truly miserable experience

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TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Explore other reviews about TP

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Training is very helpful to employees

Cons

There is nothing bad about this company.

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TP Response
14h
Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

All the OT you want, whenever you want. I easily do 6-10/hrs a week (can do up to 20), which adds another 20k to my income. With an option to be paid EVERY day. Tons of opportunities if you’re on the right LOB.

Cons

It redefines “high call volume”. Expect back to back calls all day. They do schedule plenty of OFF phone time for regular meetings, coaching and training. If you enroll in one of their upskill programs, they give you 45min 2x a week to work toward the certification that you choose.

1
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TP Response
1mo
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
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