Pathetic - CSA - Customer Service Associate Tech Mahindra Employee Review

1.0
Dec 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The Electronic City TechM campus is just awesome, The trainer who trained us was really good even though the training was short Colleagues were really good people

Cons

They are liars, no idea about other processes but I was hired for insurance process on pretext of them telling that there will be very less calls, but during training they started pushing us really bad and the training was for 3 days, no OJT and directly made us start to take 140 calls a day. Really bad management. Assigned to a team lead and on the first day itself he threatened the whole team, he said we have to punch in break to use washroom and if we exhaust it then we won't have breaks at all TL does extra micro management and told us that he won't provide even a single leave unless it's a hospital emergency Hostile work environment I would want to name two horrible people that is Jerin Jacob the manager and the team lead Saleem from Narayana health process The payment is really really low, I clearly stated them that I was working previously for 3.5LPA and 21k in hand per month and they didn't provide my offer letter until I joined office. I was shocked to know that there were no additional benefits and my package was 2.7, despite them promising that my take home will be 21k including the yearly bonus being added to the salary every month, 0 incentives

Explore other reviews about Tech Mahindra

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

everything good and very professional

Cons

No issues, everything is good

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Depends on the project, I got one which was completely self sustained (no managerial politics in day to day work) and my India team and client were decent .

Cons

1. Low Salary, hardly any bonus or increments annually 2. Mismanaged HR and WFM (work force management) team they block employees from searching jobs till their skills which need to be approved each time by their manager match at least set number of skills in each internal job posting 3. Expect visa holders to find an internal job+ have the H1b transfer done in 2 weeks else they send you back to home country 4. Mandatory work from office 5. Forceful and rude managers with no compassion 6. Most resources are very low quality

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