Mostly Unchanged - Service Desk The Home Depot Employee Review

2.0
May 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Growth and advancement potential is there, but within certain "criteria". The company has a desire to improve overall, however, change is slow-coming. Job positions are transferable to other store locations nationwide.

Cons

The work schedule is not user friendly- shifts are erratically scheduled, 1 day open, 1 day close, then midshift etc etc. There is no way to form any kind of healthy routine for personal life or worklife, everyday your hours are different with different days off each week, making it extremely difficult to plan and form a healthy normal daily routine...ie: sleep, meals, exercise, family, chores/personal responsibilities. Pay raises are not sufficient in keeping with cost of living, raises are too meager. Most of management is useless, as is "store policy". Floor coverage during off peak hours is very lacking and they need to be more conscientious about the people they hire...most are lazy and irresponsible. It's the few good people that carry the load for everyone else. The newest extending hours open (in the Southeast region)...is rediculous...after 8:00 p.m. = no customers and no floor coverage...

Explore other reviews about The Home Depot

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment with great staff.

Cons

Breaks were short and they were not super lenient on taking time off.

5.0
Apr 24, 2015
Recommend
CEO approval
Business Outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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