So bad I quit!!! - Cashier The Home Depot Employee Review

1.0
Jul 30, 2014
Recommend
CEO approval
Business Outlook

Pros

They train you for almost everything you will encounter, they offer benefits to full time employees (working 40+ hours a week EVERY WEEK), the overall benefits and associate discounts (not in the store) are nice, but there's always the alumni program to continue getting associate discounts.

Cons

Everything!!! Maybe it was just my location, but they wouldn't let me relocate to a different store so I'm not too sure. They offer a befefits package to full time employees, but everyone I met in the store (I always make it a point to learn who all of my coworkers are and what they do) worked less than 40 hours a week every week so no one qualified except the managers. Management sucked, they tell you if you have a problem to go through the chain of command meaning your immediate supervisor, then the department head, then your assistant store manager, then the store manager, and finally corporate. I had to call corporate for about 5 different things in the 5 months I had worked there. When you request days off, don't expect to get them, because even if they are approved they will still schedule you anyway and if you call and tell them about it, it's a call off. If you don't come (which is what you will typically do if you get an approval for a request to take the day off) you're a no call no show, and you're penalized for it. I got sick and was hospitalized for 2 days so I called in and told the manager what was happening on the first day. Now my doctor told me to stay on bed-rest the next 3 days, and then I could return to work. The manager told me to just bring in a doctor's note explaining everything and excusing me from work. So I come back after 5 days note in hand and I am turned away and told I cant return to work without a leave of absence packet (about 20 pages of paperwork) filled out by myself and my doctor. Mind you a leave of absence is only required if you will miss a minimum of 10 days of work, i missed 5. My doctor could not fill out the packet because she did not place me on a leave of absence and she would be penalized by her superiors if they found out, so i understood. The Home Depot Store 1010 would not let me return and all the while kept putting me down as a no call no show, and threatened to fire me for job abandonment, so I told them I quit and hung up. Needless to say I don't even shop at The Home Depot anymore. I've been happier since I left.

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The Home Depot Response
11y
Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our success. We strive to create an environment where all associates feel they’re respected and that their contributions are valued. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns.

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Cons

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Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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