Great company.....not so great pay - Customer Service Representative/Garden Center The Home Depot Employee Review

3.0
Aug 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The thing I liked most about working for this company was the sense of community of the employees I worked with. Everyone was always willing to help out when something needed to be done.....even if the work was outside of an employee's department. I was really down on my luck financially when I first moved to the area and started working there. About 20 employees got together and surprised my two young daughters by coming to my house while I was away (another family member was home), and piled up dozens of Christmas gifts and a Christmas tree for my kids. I walked through the front door and almost cried because without them, my girls would not have had a Christmas that year. I moved out of state and it's been a few years, but I still miss seeing those friendly faces of the people I used to work with. On a larger scale, The Home Depot loves to serve its communities by engaging in volunteer work. I helped build a playground for a disadvantaged neighborhood when I worked there. Whenever there is a natural disaster anywhere in the country, THD is always there sending employees from near and far to help rebuild communities that have suffered tornado, hurricane, or earthquake damage.

Cons

The pay sucks, and the raises are even worse. Most retailers are not hiring full-time employees anymore and will give employees just enough hours to keep them part-time with no benefits. I was making only $1-$2 over minimum wage when I was employed. At 30-35 hours per week, this amounted to about $900 per month.....not enough to live on. The hardest working employees are without a doubt, the lot workers. They have to help load heavy bundles of shingles, bags of concrete, truckloads of lumber, and push shopping carts......in all kinds of weather.......all day long. These guys should be making what the department heads do for the hard work they endure. I wasn't a lot associate, but I sure did feel sorry for those guys.

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5.0
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Pros

Good job and very friendly staff

Cons

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5.0
Apr 24, 2015
Recommend
CEO approval
Business Outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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