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The UPS Store

Part of UPS

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UPS Store Sales Associate - Anonymous employee The UPS Store Employee Review

4.0
Aug 6, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible hours, the store offers and does so many different things so you do learn a lot about various products, machines, and obviously shipping & packaging. good experience in retail - many cons, but it all depends on the individual franchise owner you work for.

Cons

prices are outrageous so you constantly have to deal with customer complaints and people getting angry, so it's challenging to build a necessary rapport with the customer. many of the individual franchise owners are money hungry (mainly because of the royals & unnecessarily high fees they have to pay to ups) so they focus on money instead of genuine customer service - which would actually bring and keep customers around. also, many of these business owners have no experience in owning a business so it puts the employees in a very stressful, frustrated position trying to help out the owner - but still getting paid as a simple sales associate.

Explore other reviews about The UPS Store

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Promotion worthy if you are diligent. Great potential

Cons

Large amount of skills required to learn

2.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

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