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The UPS Store

Part of UPS

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Good place to work - Customer Service Representative (CSR) The UPS Store Employee Review

5.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Stays busy I had an amazing manager. Good pay

Cons

A lot of Amazon returns with customers who have no idea how to get the barcode so there is a lot of time spent with customers trying to show them how to use their phones just to get the return code.

Explore other reviews about The UPS Store

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

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