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The UPS Store

Part of UPS

Is this your company?

It all depends on which store you work at. - Customer Service Representative The UPS Store Employee Review

3.0
Aug 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Good pay, paid holidays, paid vacation.... it really all depends on which store you work at because they are all independently owned. My owner paid well but was ridiculous in how he wanted things done.

Cons

Half of the people who come in to the UPS Store (or call the store) think you're UPS (which is not the case) and this is apparently the most complicated concept ever. There are some rude customers, but I guess that comes with working with the public in general. The boss and management all depend on which store you work at, so it's hard to comment on that since it varies so much.

Explore other reviews about The UPS Store

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

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