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The UPS Store

Part of UPS

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Not reccommended! - Customer Service Associate The UPS Store Employee Review

1.0
Jun 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Stable hours if your looking for full-time.The job however, is relatively easy as its mostly just using the POS(Point of Sale) system and packaging items.

Cons

There is no room for advancement; as the UPS store is a franchise and you will never have the owners job. During my duration I was not offered any lunch breaks or short paid breaks. There are no benefits, no dedicated break room. Shifts were 8-12 hours with mostly walking around waiting for customers. The store I worked at had a very toxic work environment. The owner was rarely present, dumping all the work on an already small staff me and two other people. The employees that I worked with were very rude and unprofessional. Between a lack of solidarity between employees, long shifts with no dedicated time to myself to eat, an absent owner who price gouges customers when she comes in an talks down to them if they don't agree with her rules. I quit this job within a week. However, it should be noted my experience does not reflect the culture of UPS; as the UPS store is truly a franchise. So be careful which location you apply, to as I'm sure they are not all the same.

Explore other reviews about The UPS Store

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

2.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

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